About Paradigm

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers.

Deep clinical expertise is the foundation for every part of our business, including risk-based clinical solutions, case management services, high-value specialty networks, home health, and payment integrity programs.

The Paradigm way

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Human-centered

Our North Star metric has always been putting people first. That means we prioritize what will give the patient the best possible chance of living a healthier, more meaningful life.

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Focused on Value

The term “value-based care” may be common, but companies who actually do it well are rare. Our value-based approach measures and rewards clinical outcomes so you always get the best return on your investment.

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Outcomes-Driven

We hold ourselves accountable to industry-standard financial and clinical metrics, guaranteeing results while taking on the risk of complex cases.

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Guided by experts

Our collaborative teams are known for their specialized experience, depth of knowledge, and compassion: the qualities we know are necessary to create results.

We lead with experience–
and by example.

Our leadership team has a depth of experience that’s unmatched in the industry. All of our leaders have a keen desire to change the paradigm of health care—for the better.

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John S. Watts, Jr.
CEO
Kevin leads Paradigm’s sales, account management, sales operations, and product development. He has more than 30 years of experience in workers’ compensation and claims management.
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Kevin Turner
Chief Growth Officer
Kevin leads Paradigm’s sales, account management, sales operations, and product development. He has more than 30 years of experience in workers’ compensation and claims management.
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Kathy Galia
Chief Clinical Solutions Officer
Kathy is responsible for Paradigm’s outcomes-focused clinical solutions, including catastrophic, risk-based products and case management services. She has over 20 years of experience in the health care and insurance industries—and a background as a registered nurse and case manager.
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Chris Pricco
Chief Networks and Operations Officer
Chris leads Paradigm’s specialty networks and payment integrity solutions, and oversees the company’s operating platform. He spent 15 years in leadership roles at Optum, where he was COO of the Medical Benefit Management division and COO of Optum International. Chris leads Paradigm’s specialty networks and payment integrity solutions, and oversees the company’s operating platform.
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Tom Mastri
Executive VP, Finance and Business Development
Tom leads Paradigm’s finance organization and directs M&A to expand the company’s reach and impact. Tom is also a member of Paradigm’s Board of Directors. Before joining Paradigm, Tom was CFO, treasurer, and VP of Coventry Health Care, and he worked in auditing at Ernst & Young.
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Jennifer Hinshaw
Chief Product & Strategy Officer
Jennifer is responsible for corporate strategy, marketing, and strategic partnerships to support Paradigm’s growth. Previously, she led admissions, contracting, and strategic initiatives for CRC Health/Acadia Healthcare and was a partner in Accenture’s health care strategy practice.
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Thomas Schenk, MD
Chief Medical Officer
Tom, Chief Medical Officer of Paradigm, joined the company in January 2023, following Paradigm’s acquisition of Welvie. He is board certified and actively practicing in pediatric medicine. He also served as EVP and CMO at BCBS of Western NY and BlueShield of Northeastern NY.
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Michael Choo, MD
Chief Medical Officer
Michael is a physician executive responsible for Paradigm’s physician networks, centers of excellence, outcomes R&D, and CQI. He is an emergency medicine instructor at Wright State University’s Boonshoft School of Medicine and a former CEO for Regional Care Hospital Partners.
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Karen Jones
Chief Human Resources Officer
Karen leads Paradigm’s workforce strategy, operations, and talent acquisition, as well as our employee development and rewards programs. She’s a proven HR executive with experience at innovative startups and multinational companies, including Experian, HP, and Avaya.
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Jason Cooper
Chief Technology Officer
Jason is responsible for driving strategy and innovation for Paradigm’s Technology, Data, and Analytics Group. He has 20+ years of experience guiding the technology and analytics data strategy for leading health care organizations, including HMS, Blue Cross Blue Shield, Cigna, and CVS.
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Craig Burns
Chief Information Officer
Craig directs information, technology, and security at Paradigm. He has more than 25 years of experience leading IT teams and processes for health care and insurance companies, including Coventry Workers’ Compensation Services and First Health.
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Rashmi Nijagal
General Counsel
Rashmi leads our team of attorneys and compliance professionals, providing legal counsel across the enterprise. Before joining Paradigm, she was a litigation attorney responsible for defending physicians, acute care hospitals, and insurance carriers in trial and appellate courts.
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Work With the Best

Paradigm was recently awarded the #17 spot on the 2023 Best Workplaces in Healthcare list. 

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